Support

locwinn is made by one person, and support is answered by that same person: license@locwinn.com. Most things below you can fix yourself faster than an email round-trip.

Contact us

I paid but never got my key

Sign in to your account — your key is displayed there, and the "email my key again" button resends it. Check spam for a message from locwinn.com. Still nothing? Email us from the address you bought with and we'll look it up.

Windows warned me about the installer

That's SmartScreen reacting to an unsigned installer, not malware detection — see the download page for the two-click way past it and why it happens. If you'd like every install step spelled out with pictures, use the step-by-step install guide.

The installer says my key isn't valid

• Keys look like LOCW-XXXX-XXXX-XXXX-XXXX and never contain the letters I or O or the digits 0 and 1 — retype carefully or copy from your account rather than the email.
• A refunded or expired subscription stops new installs — check your license status in your account.
• If the installer says the server was unreachable, check your connection and try again in a minute; installing needs internet once, for this check.

A site loaded that shouldn't have

No blocker catches everything, and some setups weaken the block: a VPN can route around it, and brand-new sites take time to be recognized. If a mainstream site slipped through in a normal setup, tell us the domain (that's all we need — remember, we can't see your browsing) and it gets added.

I want to uninstall

The full process — including the Nuclear waiting period and the 72-hour password window — is on the uninstalling page. If your delay has passed and no password email arrived, write to us from your account address.

Refunds

Within 7 days of purchase: email license@locwinn.com from the address you bought with, subject "refund", and it'll be processed — you'll get a confirmation when it's done. Details in the terms.

I found locwinn on my machine and didn't install it

You deserve a straight answer. locwinn is a content blocker, not spyware — it cannot see your browsing, your files, or your keystrokes; it only blocks adult sites. It's meant to be installed with the machine owner's knowledge; our terms forbid covert installs on another adult's machine. If this is your own machine and someone else installed it without your consent, email us — we'll confirm what it does and help you remove it. If the machine belongs to your employer, school, or family, the install choice may be theirs; talking to them is the right first step.

Anything else

license@locwinn.com. Plain question, plain answer, usually within a day.