AI policy

Last updated: 13 October 2026. This policy is part of our terms of service.

locwinn's product uses no artificial intelligence. The one place AI helps is our support inbox, and a person sends every reply.

What that means

• No AI of ours decides what is blocked. Blocking follows fixed rules, plus a family-safe filtering service run by others. locwinn adds no model of its own, and nothing you do is analysed by us to make that decision.
• Support is the one exception. When you email us, an AI assistant (Claude, made by Anthropic) may help us read your message, look up your account and draft an answer. A person reads every reply before it is sent. The assistant never emails you and never changes your account, billing or removal settings. Rather no AI on your email? Say so in it, and a person alone will handle it.
• No training on your data. We don't use anything about you to train, test or improve an AI model. We keep the assistant's setting that would let Anthropic train on our conversations switched off, and we don't sell or share your data with anyone who would.
• Your browsing never reaches us at all, so there is nothing to give to an AI even if we wanted to. The privacy policy lists exactly what we do store.

If this changes

If we ever add a feature that uses AI, it will be described here first, it will be optional, and active subscribers will be told by email before it applies to them.

Contact

support@locwinn.com — it reaches the person who makes the product.